Returns

Wrong or damaged on arrival

If the courier brings the wrong product, or it is damaged in transit, WhatsApp Imtiaz as soon as you open the parcel. Send the order number and a photo or a short video. We replace the item or refund what you paid for it, including the delivery charge for that order.

Branded, but second-hand

Some branded gear is pre-owned. The product page says Pre-owned and a grade out of 10, such as 10/10 or 9.5/10, and the video shows that condition. The grade is what you are buying. A mark, repair or sign of use that was already in the video or on the grade is not a fault.

If you can collect from the shop, open it and check the grade before you pay. If we shipped it and the item does not match the grade or the video, tell us with photos and we will put it right.

Changed your mind

Tell us before we dispatch and we will cancel the order. After it has shipped, message us. We will say if that item can come back. It needs to be unused and in the condition we sent. The cost of sending it back is yours, unless we sent the wrong item or it arrived damaged.

Pickup orders

At Shop No. 28, Container Market, Bilal Ganj you check the gear, including pre-owned branded pieces, before you pay. Once you have paid and taken it from the shop, a change of mind is the same as any other order: message us and we will say if we can take it back.

How the order reaches you is on the delivery and pickup page.